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NIKDS Product

The NIKDS Warranty does not apply to defects resulting from:

Inadequate or improper maintenance

Unauthorized modification or misuse

Usage outside of the environmental specifications of the part or product

Improper site preparation and maintenance.

 
New Items 1 Year

Refurbished Items- 180 Days (6 Months)

We will replace or repair, at our discretion, the part or parts that fail during the warranty period. This is a limited warranty and does not cover cosmetic blemishes, scratches, and color defects.

Printers- Printer Warranty Details

As-is Items- Guaranteed only to work upon arrival to the customer. NIKDS will repair or replace solely at our discretion.

Damage During Shipping

NI-KDS is not responsible for damages incurred in transit.  The shipping carrier is responsible for such damage.

NI-KDS  will not issue Return Merchandise Authorization (RMA) numbers for products damaged due to shipping. We will place a new order for the customer while the carrier is processing the customer's claim. At such time as the claim is resolved and payment is made, the customer will be credited.

Policy For Returns

CORE RETURNS  / EXCHANGES

Items exchanges must:

Core Returns must be returned to NI-KDS within 30 calendar days of the date that the unit was shipped to the customer.

Be repairable and no alterations or physical damage

Have a valid Return Merchandise Authorization (RMA) number.

Be an exact equivalent of the product that we are sent to you.

Be received by us prior to the RMA expiration date.

Return Process

When we receive the product for exchange, we will inspect it to confirm that the product is correct and eligible for return. If the product is not eligible for exchange, we will then notify you with an explanation and return the product at your expense or dispose of the product at your direction.

WARRANTY RETURNS

Requirements

Product being returned to us due to defect or our error must be returned with:

a) A valid RMA number
b) ALL original packaging (if new)
c) The reason for return

Return Process

When we receive the product for warranty, we will inspect it to confirm that the product is correct and eligible for a warranty claim. If the product does not qualify under our warranty policy, we will then notify you with an explanation and return the product at your expense or dispose of the product at your direction.

Refunds

We will, at our discretion, select one of the following options:
a) Replace the product
b) Repair the product
c) Credit you for the invoiced amount of the product (if the product is not replaceable due to lack of inventor.